Refund & Cancellation Policy

Noscia is operated by Apple of your eye Ltd. and provides access to digital content and online services through the website.

As products sold on the website are digital and delivered electronically, this policy applies to cancellations and refund requests for digital purchases only. It does not apply to physical goods, shipping returns, or postal exchanges.

1. Nature of Products

Products available on Noscia include eBooks, digital guides, learning materials, and other informational digital content.

Product pages provide a description of the content offered and explain how customers will receive access to the purchased product.

All products are sold as one-time purchases unless otherwise stated.

2. Cancellation Before Delivery

Customers who wish to cancel an order must contact us as soon as possible after placing the order.

If the order has not yet been processed or access to the digital content has not yet been provided, the order may be cancelled and a refund may be issued where appropriate.

3. Refund Policy

Due to the nature of digital products, refunds cannot normally be provided once the eBook or digital content has been downloaded, accessed, or delivered to the customer.

However, if customers experience technical difficulties accessing their purchased product, they may contact our support team for assistance.

Refund requests related to technical issues must be submitted within 7 days of the purchase date.

4. Refund Eligibility

Refunds may be considered in the following situations:

• duplicate payment for the same order
• technical failure preventing access to purchased content, where the issue cannot be resolved within a reasonable time
• incorrect charge caused by a confirmed billing error
• non-delivery of digital access within the stated delivery timeframe due to a system error on our side

5. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

• the customer changes their mind after the digital content has been delivered
• the customer no longer wishes to use the purchased product or service
• incorrect email or account information was provided at the time of purchase
• the customer's device, browser, or internet connection prevents proper use of the product
• the product description accurately represented the content delivered

6. Refund Request Process

To request a refund or report a billing issue, customers must contact us by email and provide the following information:

• full name
• email address used for the purchase
• order reference or transaction details
• brief explanation of the issue

Refund requests should be sent to:
Email: info@noscia.hk

7. Review of Refund Requests

All refund requests are reviewed on a case-by-case basis.

We may request additional information in order to verify the order or investigate any technical issues.

Customers will be notified by email once a decision has been made regarding the request.

8. Refund Method and Timing

If a refund request is approved, the refund will be issued using the same payment method used for the original transaction.

The time required for the refund to appear in the customer’s account may vary depending on the issuing bank, card provider, or payment processor.

Payments on this website may be processed in Japanese Yen (JPY), United States Dollars (USD), or Mauritian Rupees (MUR), depending on the payment option selected at checkout.

9. Chargebacks and Payment Disputes

If customers experience any issues related to access or billing, they are encouraged to contact us first so that we can review the matter and attempt to resolve the issue promptly.

Initiating a chargeback without contacting customer support may delay the resolution process.

10. No Physical Returns

All products sold on this website are digital products delivered electronically.

Customers are not required to return any physical items in order to request support or a refund.

No shipping return, postal exchange, or physical return process applies to purchases made through this website.

11. Contact and Support

For any questions regarding this Refund & Cancellation Policy, please contact:

Apple of your eye Ltd.

Email: info@noscia.hk

Registered Address:
13TH FLOOR FLAT A, HILLTOP PLAZA
49-51 HOLLYWOOD ROAD CENTRAL

Trading Address:
13th Floor Flat A, Hilltop Plaza,
49-51 Hollywood Road, Central,
Hong Kong